New SITA report shows tech-savvy travelers demand more automated, seamless journeys
Airport and airline IT executives believe that the growing number of tech-savvy travelers will have the biggest impact on their digital plans over the next six years to 2025. This is revealed in a new report published by SITA, the leading IT provider to the air transport industry.
The report, 2025: Air Travel for a Digital Age, shows that by 2025, 68% of all passengers will be digital travelers and will expect to manage their travel in much the same way they do every other aspect of their daily lives – using their mobile phones.
Barbara Dalibard, SITA CEO, said: “This demographic shift brings with it the expectation to use technology everywhere – including during travel. This will have a profound impact on how passengers interact with airports and airlines by 2025. In fact, 83% of airport and airline IT leaders surveyed by SITA believe that this demographic shift will be the most important influence on their passenger solutions strategy by 2025.”
Dalibard maintains that this shift requires more efficient operations and collaboration between airlines, airports and other stakeholders responsible for delivering that experience.Baggage is a prime example. For a single journey, a bag can change hands a dozen times between the airline, airport, the ground handler and customs agencies. If the right data is not shared between the entities, it is difficult to keep track of that bag or to provide the information the passenger seeks on their whereabouts of their bag.
“Without this collaboration, we will not be able to deliver the journey digital travelers want.”
To date, the focus has largely been on using biometric identity across a single journey or airport but more and more the industry is shifting its focus to providing a persistent digital identity that can be used across multiple journeys.
Dalibard said: “To truly benefit from biometric technology, we as an industry need to work together to develop and agree a digital identity that not only provides passengers control over their identity but is accepted in any airport and across borders, much like passports are today. This cannot be done in isolation and requires a high degree of collaboration to make it a reality.”
SITA is already working with industry organizations such as IATA, ICAO and ACI and is founding steward of the Sovrin Foundation, a private-sector, international non-profit whose mission is to enable self-sovereign identity online.