Wipro Limited has announced a strategic partnership with Etiya, a leading Independent Software that provides services to transform the Communications and Digital Service Providers’ businesses.
The joint solution, offered by Etiya and Wipro, provides Communication Service Providers with capabilities which allow them to deliver digital services that address the requirements of the future market and customer expectations.The customer experience is focused around domains such as Sales and Marketing, Omni Channel Access, Social Listening and Analysis & B2B Extensions.
The functional coverage provided is across offer design, order capture and order to Bill, with multichannel interactions integrated with a set of library of use cases that enables transformation into digital space. The omni-channel commercial solution enables Communication Service Providers (CSP) receive a unified experience at every touch point. Etiya-Telaura suite integrated with Wipro RAPIDs platform will enable CSPs to transform to DSPs (Digital Service Providers) thereby providing digital experience to its subscribers.
“This partnership brings together Wipro’s in-depth knowledge of CSPs and the best of Etiya’s product capabilities and will help in facilitating the delivery of the complete business and operations support systems to customers as well as help in exploring new market opportunities. The joint product solution will also focus on enabling better business agility and operational flexibility with minimal impact on the Communication Service Provider’s business operations,” said Anil K Jain, Sr. Vice President, Communications, Wipro Limited.