EMC Corporation has announced the EMC MyService360 service-centric cloud-based dashboard, providing near real-time visibility into the status and health of a customer’s EMC data center environment.
Supporting hundreds of EMC products, MyService360 provides customers with a visual and personalized online capability that consolidates proactive monitoring of EMC systems deployed across a customer’s global enterprise.
Available at no additional cost to customers with an EMC warranty or maintenance agreement, the cloud-based service is designed to help IT teams increase risk-readiness and respond with speed and accuracy when fulfilling IT service requests or diagnosing potential issues.
Built on top of a secure, cloud-based EMC Internal Data Lake, MyService360 is designed to modernize the service and support experience for the enterprise.
Kevin Roche, president, global services, EMC Corporation said, “Utilizing big data analytics we are able to offer this new service-centric online dashboard providing visibility into the health and wellness of our customer’s EMC environment, vastly simplifying their operations.”