Businesses can now drive enhanced customer experiences using Haptik’s AI-powered virtual assistant.
Haptik today announced the release of an Intelligent Virtual Assistant on the Salesforce AppExchange, that allows users to manage high-volume service calls and enquiries while reducing costs. With Haptik’s intelligent virtual assistant, businesses can switch to a better brand experience and stay ahead of the competition.
Integrated directly with Salesforce, Haptik’s Intelligent Virtual Assistant is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000ONXqaEAH
Haptik’s virtual assistant is available 24 hours a day, 7 days a week to answer FAQs, create tickets for service requests, and improve First Response time while allowing agents to focus on high-risk issues that require several human touchpoints.
The integration also enables contextual AI to Agent Handoff that brings support agents up to speed with the issue before entering a live conversation with the customer, resulting in an enhanced resolution rate. Businesses can benefit from Haptik’s advanced NLU capabilities such as Small talk, Sentiment Analysis, Agent Routing Logic, etc, along with 100+ interactive UI elements to have engaging customer conversations.
Vice President and General Manager at Haptik, Pratyush Kukreja, said: “Integrating Haptik’s Conversational AI technology with Service Cloud will allow Enterprise businesses to level up their CX strategy by leveraging Hapitk’s AI engine to power automated and personalized customer interactions for frontline support while freeing up live agents to focus on complex issues and scale support efficiently. Additionally, the omnichannel deployment capabilities and vernacular readiness of Haptik’s Intelligent Virtual Assistant solution will help power-up customer support strategy for mature dotcoms and enterprises globally.”
“Haptik’s Intelligent Virtual Assistants is a welcome addition to AppExchange, as they power digital transformation for customers by providing enterprises with an innovative way to scale customer,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”