Movius, a leader in secure, mobile unified communications, has acquired Intentico, a technology firm that specialises in artificial intelligence-based cognitive customer experiences (CX).
Movius can give organisations new ways to engage their customers and gain detailed intelligence about those interactions in a unified solution by employing Intentico technology.
For corporate and customer communications, Movius MultiLine is the trusted secure work-from-anywhere solution for mobile phone, text, and WhatsApp across mobile, desktop, and CRM. Utilizing AI is a logical and strategic evolution for Movius and its partners as organisations engage in more digital channels to support work from anywhere. Movius will benefit from Intentico’s strong technology capabilities in Machine Learning (ML) and Natural Language Processing (NLP), which will enable organisations automate and improve customer interactions across a variety of communication modes, including voice and texting.
“AI-driven communication intelligence represents a massive opportunity in the digital communications space, and we’re bringing it to life with Intentico’s leading technology and engineering talent,” said Ananth Siva, CEO of Movius. “By adding real-time intelligence to all digital communications channels including voice, text, and consumer messaging like WhatsApp, Movius will enable organizations to communicate more effectively and efficiently, personalize the customer experience, and drive better business outcomes.”
With speechbots, chatbots, and social media bots, as well as ‘botlytics’ that deliver actionable data and other customer experience tools and dashboards, Intentico helps organisations efficiently answer sales and service concerns. Intentico just received the ‘Amazon AI Conclave – ML Elevate 2021’ award, demonstrating the company’s machine learning maturity. Intentico’s customers include industry leaders such as Toshiba and Nissan.
“This acquisition allows the power of Intentico to mine through the vast volumes of interactions on the Movius platform. By giving 100% visibility into client conversations across channels, we can turn every interaction into business-improving insight. I’m excited to embark on this journey and look forward to the opportunities ahead,” said CEO Satish Medapati. Satish Medapati joins Movius as Head of AI & Data Solutions.