TeamViewer, a global provider of remote connectivity and workplace digitalization solutions, has announced that SRF Limited, a multi-business chemicals corporation engaged in manufacturing of industrial and specialty intermediates, has implemented TeamViewer’s Augmented Reality (AR) platform Frontline.
The solution enables highly efficient remote support and employee training across four SRF plants in India.
Using TeamViewer Frontline’s remote support solution xAssist via tablets and smart glasses, SRF is able to significantly speed up its maintenance and service procedures. Technicians from SRF’s Centre of Excellence in Chennai can connect to the devices of on-site staff and remotely guide them through the necessary processes in order to quickly identify and resolve the specific problems on the machines.
Through the ‘you see what I see’ technology, the remotely connected technician can assist their colleagues on-site by enhancing their field of vision with virtual instructions or markers to overcome hindrances and reduce downtime. Secondly, the technology also provides the SRF employees with opportunities to learn on the job while connecting with their seniors working in different locations remotely.
Bimal Puri, Vice President & CIO (Fluoro Chemicals & Technical Textile Business) at SRF Limited said, “At SRF, we are constantly thriving to improve our processes. Digitalisation always plays a key role in our considerations. Through AR technology, we have been able to reduce machine downtimes from sometimes days to a few hours max. The newly implemented digital service and maintenance processes significantly improve our plants’ productivity and – at the same time – ensure knowledge transfer, ultimately resulting in higher customer and employee satisfaction.”