Artificial intelligence (AI) expert Professor Mike Wooldridge, who holds a position at Oxford University, has issued a warning against sharing personal information or engaging in heart-to-heart conversations with chatbots like…
Investments in technologies focused on the customer are rapidly becoming a top priority for customer service and support (CSS) leaders, according to Gartner, Inc. In a survey of 89 service…
A new report from Juniper Research found that consumer retail spend over chatbots will reach $142 billion by 2024; rising from $2.8 billion in 2019. This represents average annual growth…
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