Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 89% of…
Sixty percent of workers said new software had occasionally or frequently frustrated them within the past 24 months, according to a new survey by Gartner. In fact, 56% of users…
Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced research revealing the new shape of the global consumer after an unprecedented pandemic that spotlights…
According to research findings released by NTT DATA, there is ample opportunity for financial institutions to harness the power of AI to build more meaningful connections and experiences with customers…
COVID-19 has catalyzed financial services organizations to harness Artificial Intelligence (AI) to improve customer experience (CX); however, challenges in integration and customer perceptions are undermining its potential. Financial services firms’…
HGS Digital to provide suite of industry-leading digital offerings based on smart utilization of data, automation, cloud solutions and its award-winning DigiCX platform Hinduja Global Solutions Ltd. (HGS) has launched…
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