Despite the impact of COVID-19 on the global economy, the insurance sector is one of the largest business process optimization technologies investor. In fact, IDC Research estimates that the IT…
New research from Adobe has revealed that CIOs sit at the center of virtually every major business initiative in today’s digital-first economy, with businesses tapping CIOs to digitally transform their…
To help organizations create long-lasting customer relationships and grow recurring revenues, Oracle today announced subscription management updates to Oracle Advertising and Customer Experience (CX). The latest updates within Oracle Subscription…
Real-time decisioning technology can play a critical role keeping customers happy, reducing churn, and improving the customer experience in the face of ever-increasing expectations, according to new research by Pegasystems.…
Servify has announced the acquisition of key businesses of Munich based WebToGo, a one-stop provider for multichannel self-care and customer experience solutions for smartphones, tablets and laptops. This acquisition will…
Announces global launch of ‘CXe’, Sonata’s unique enhanced integrated CX management solutions designed for the new normal Sonata Software, a global IT services and technology solutions company, today announced its…
New research from Pegasystems reveals Indian consumers are extremely open to artificial intelligence (AI) adoption to drive better customer experiences. Conducted by research firm Savanta, the study surveyed over 1,000…
Suman Reddy, MD, Pegasystems India, on the technology trends that would disrupt the year 2021 “2020 ushered in a tremendous mind shift for business leaders in terms of technology adoption.…
Anantha Padmanabha B, CTO of Karnataka Bank, discusses Karnataka Bank’s digital transformation in the backdrop of the challenges and new ways of working brought about by Covid-19. 1. How is…
A study undertaken by Ozonetel, India’s leading provider of on-demand cloud communication/telephony solutions, has unveiled interesting insights pertaining to the call center industry in the backdrop of lockdown enforced due…
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Read More