Asia Pacific businesses are set to outstrip other global regions in customer experience investment in 2022 in response to a pandemic-induced surge in new digital consumers and online behaviors. However,…
By Mitish Chitnavis, Chief Technology Officer, iValue InfoSolutions Human life online is beginning to merge with the way it exists offline. Today, individuals are living in a digital world than…
Pegasystems has announced that QBE European Operations (QBE EO), one of the world’s leading insurers and reinsurers, has used Pega Robotic Process Automation (RPA) to increase efficiency and improve customer…
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services & solutions, today announced a collaboration with Yellow.ai, the world’s leading next-gen total experience (TX) automation platform…
Bajaj Capital will provide a smarter, more seamless experience to its clients with a consolidated offering for its customer journey cycle and smarter integration for its on-field people. Bajaj Capital…
Mendix, part of Siemens and specializing in low-code application development, has announced its list of customer experience trends that will drive business success in 2022. As customer experience expectations evolve,…
Genesys, a global cloud leader in customer experience orchestration, has announced the “State of Customer Experience” report, which examines consumer preferences and how businesses are approaching customer experience (CX). First…
Genesys, a global cloud leader in customer experience orchestration, and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a…
Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market Uniphore announced that the company has finalised its acquisition of Jacada…
According to new research released by Zendesk, in partnership with Enterprise Strategy Group (ESG), companies in Asia Pacific (APAC) that have continued to invest in their customer experience (CX) over…
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