New research from ServiceNow reveals that 80% of Indian consumers now rely on AI chatbots for issue tracking, product recommendations, and self-help. However, despite AI’s rapid adoption, customer service inefficiencies…
Ishan Technologies has announced the launch of its Contact Centre as a Service (CCaaS) solution, Ishan CXConnect, in collaboration with Oracle. This new platform is set to elevate customer service…
By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner, Inc. Consumers are increasingly adopting unofficial third-party GenAI…
BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform significantly enhances the EE and…
Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner. Twenty-one percent plan…
For more than a century, Rogers & Hollands has delivered unparalleled customer service to customers during their most special life moments. The family-owned and operated business has grown from one…
More than half of customer service agents say they botch how they record customer requests during service calls — with nearly 40% admitting they regularly fail to understand their customers’…
Despite heavy investments in digital channels and capabilities, customer service and support leaders are still clinging to five main myths about what customers want and how they behave today, according…
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Read More
