digital channels Archives

80% of Sales Interactions Between Suppliers and Buyers Will Occur in Digital Channels By 2025

CIOAXIS BureauFebruary 13, 20240651 views

Gartner has highlighted the top trends that will impact technology providers in 2024. “Generative AI (GenAI) is dominating the technical and product agenda of nearly every tech provider,” said Eric…

Skolkovo in Search of Technology Investment from Indian Enterprises

Customer Service to Significantly Increase Investments in Chatbots, AI and Analytics

CIO AXISAugust 17, 20210927 views

Investments in technologies focused on the customer are rapidly becoming a top priority for customer service and support (CSS) leaders, according to Gartner, Inc. In a survey of 89 service…