Unified operations across 25+ countries on Genesys Cloud enables seamless student engagement, improving response time and student satisfaction Achieved 93% lead qualification and under three-minute response times for student callbacks…
HERE Technologies and Genesys International have announced a strategic partnership to deliver next-generation, ADAS-integrated in-car navigation systems aimed at reducing distracted driving and enhancing road safety across India. The collaboration…
Genesys honoured its top-performing partners across Asia Pacific (APAC) at the 10th Annual Genesys APAC Tech Summit. Held in Bangkok (Thailand), the event celebrated the regional partners that contribute to…
Genesys unveiled its state-of-the-art Executive Briefing Centre (EBC) in Chennai, underscoring its ongoing expansion and commitment to India. The newly established experiential facility offers businesses an immersive look at how…
Genesys announced it was recognised as a Leader in The Forrester Wave: Contact-Centre-As-A-Service (CCaaS) Platforms, Q2 2025. The Genesys Cloud platform received the highest score in the current offering category…
Genesys announced a suite of Genesys Cloud AI capabilities designed to empower supervisors. These innovations help organisations navigate the future of work both within and beyond the contact centre. As…
A new research report from Genesys has found that AI is rapidly becoming indispensable for companies aiming to stay competitive in the customer experience (CX) landscape. The report, “Customer experience…
Genesys announced it has entered into an agreement to acquire Radarr Technologies. By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud platform,…
Genesys has unveiled its Experience Index methodology: the first people-centric approach based on listening and understanding what really motivates stakeholders to help organisations improve any experience and business performance. As…
Tata Communications Limited awarded for partner excellence in India Genesys held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners for advancing…
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