A new research report from Genesys has found that AI is rapidly becoming indispensable for companies aiming to stay competitive in the customer experience (CX) landscape. The report, “Customer experience…
Genesys announced it has entered into an agreement to acquire Radarr Technologies. By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud platform,…
Genesys has unveiled its Experience Index methodology: the first people-centric approach based on listening and understanding what really motivates stakeholders to help organisations improve any experience and business performance. As…
Tata Communications Limited awarded for partner excellence in India Genesys held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners for advancing…
Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last year. New research from Genesys also reveals…
A cloud experience orchestration leader and cloud computing company collaborate to reimagine customer engagement in the digital-first era Genesys has announced a new Strategic Collaboration Agreement (SCA) with Amazon Web…
Genesys has announced the appointment of Deepa Madhavan as the India Country Head. As the Genesys India Country Head, Deepa will continue the development of Genesys cloud technologies and engagement…
Genesys has announced the release of “The Challenge of Customer-Centric Banking,” a research report conducted by FT Longitude and supported by Genesys. According to the report, financial institutions leading in…
Genesys has collaborated with Indian Hotels Company (IHCL), India’s largest hospitality company, to embark on a journey of digital transformation with IHCL’s Digital Omni-Channel Contact-Centre Solution (Project I-DOCS). The project…
Startek & Genesys have entered into a partnership to further enhance its delivery of omnichannel solutions. As part of this partnership, Startek will combine human-centered AI and its 43,000 agents…
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