Freshworks Inc. has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring together Freshservice’s IT Service Management (ITSM) and FireHydrant’s core…
Freshworks announced that Freshservice for Business Teams is now available as a standalone product, no longer requiring an existing Freshservice IT Service Management (ITSM) implementation. The move provides businesses more…
For decades, IT teams and employees alike have dealt with frustrating productivity drains brought on by ticket-based IT Service Management (ITSM) processes. Designed to handle thousands of requests, these ticket-based…
Freshworks announced a strategic relationship with Unisys to resell Freshworks’ modern IT Service Management (ITSM) solutions, including Freshservice and Device42. This partnership underscores a shared commitment to serving the mid-market…
By R. Arun Prasath, CIO, EverestIMS Technologies Sophisticated IT services are no longer the province of large multinationals alone. They are also within reach of the average enterprise. The SMEs…
A new survey conducted by IDG and commissioned by Freshworks finds, AI becomes mainstream in delivering delightful IT service management. Freshworks Inc., a leading software firm that helps companies delight…
43% of IT professionals are using spreadsheets as one of their resources to track IT assets, according to Ivanti which recently released survey results highlighting the challenges faced by IT…
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