By Arun Prasath R, CIO, EverestIMS Technologies Enterprise Service Management is often the lynchpin of satisfaction to both internal and external stakeholders of companies. The common misconception is that ITSM…
By R. Arun Prasath, CIO, EverestIMS Technologies Sophisticated IT services are no longer the province of large multinationals alone. They are also within reach of the average enterprise. The SMEs…
By Deepak Gupta, Director ITSM, EverestIMS Technologies Even though ITSM is common among larger enterprises, it has not become as popular among smaller and mid-sized organizations. That is because the…
IT Service Management can be a key differentiator among enterprises as it provides the agility, improves inter department communication and automation power to manage various business needs and situations. At…
A new survey conducted by IDG and commissioned by Freshworks finds, AI becomes mainstream in delivering delightful IT service management. Freshworks Inc., a leading software firm that helps companies delight…
It helps teams leverage a low-code approach to defining and refining their own workflows Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira Service…
IBM have expanded their strategic partnership designed to help companies reduce operational risk and lower costs by applying AI to automate IT operations. Available later this year, a new joint…
BMC has announced the signing of a definitive agreement to purchase Alderstone, a provider of ITSM adoption and modernization solutions. The deal is expected to close in the coming months,…
43% of IT professionals are using spreadsheets as one of their resources to track IT assets, according to Ivanti which recently released survey results highlighting the challenges faced by IT…
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