Ozonetel announced the launch of an AI-led solution suite, designed exclusively for digital-first customer experience. The digital suite leverages GenAI capabilities and LLMs (Large Language Models) purpose-built and fine-tuned for…
Ozonetel, a omnichannel and AI-powered customer experience (CX) platform provider, conducted a comprehensive study, The State of Contact Center Report, that unveils compelling insights into customer experience and contact center…
Ozonetel is leveraging ChatGPT and Generative AI and has built a suite of intelligent solutions to revolutionize customer experience and enhance contact center efficiency. The benefits of ChatGPT-powered contact centers are manifold. Businesses…
A study undertaken by Ozonetel, India’s leading provider of on-demand cloud communication/telephony solutions, has unveiled interesting insights pertaining to the call center industry in the backdrop of lockdown enforced due…
A study undertaken by Ozonetel has unveiled interesting insights pertaining to the call centre industry. The study reveals that 27% call centres will switch to Work-from-Home permanently in the upcoming…
Provides doctors with virtual consultation numbers to connect easily with patients Ozonetel, India’s leading provider of on-demand cloud communication /telephony solutions has introduced CloudAgent lite for doctors. This is a…
Ozonetel has announced the launch of all-new CloudAgent Mobile Application. With the launch of this virtual Work-From-Home mobile solution, call center agents can now work remotely on their mobile phones.…
Ozonetel has launched an AI-powered Speech Analytics Dashboard for call centers. Speech Analytics is the process of analysing any voice recording using AI-based tools. This new tool from Ozonetel will…
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