Zendesk announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for service by the largest AI service…
Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk announced that it has signed a definitive agreement to acquire Local Measure, a leading provider…
Zendesk today announced the appointment of technology industry veteran and customer experience specialist Mitch Young to the Asia Pacific leadership position, effective immediately. In this role he will be responsible…
AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions…
Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies…
Powerful voice AI, omnichannel AI agents, and next generation agent copilot offerings boost human and AI collaboration across workflows, solving major customer service challenges in India Today, Zendesk introduced a…
Zendesk today announced the introduction of Outcome-Based Pricing for AI agents, a significant shift that reflects the transformative impact of AI on customer service. This new pricing model, the first…
Expanded partnership with Meta helps businesses enhance outbound communication strategies for customer experience (CX) natively in Zendesk Zendesk announced the launch of Relay, a new app that offers proactive messaging…
Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 89% of…
At its Relate global conference, Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock,…
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