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BFSI Sector’s Trust Factor Depends on Customers Feeling Safe About Their Data

By Himanshu Gautam, Technical Director – West & South India, Radware

The BFSI (Banking, Financial Services, and Insurance) sector has seen rapid adoption of digital transformation tools, which has made the sector vulnerable to intense, evolving and repeated cybersecurity attacks from threat actors. CERT-In’s report said that just in the 1st half of 2022 the number of ransomware attacks rose by 51% when compared to 2021. India has been one of the leading countries in going digital with the BFSI sector taking the lead. But this means the vertical should protect the data associated with its customers as trust is the No. 1 factor that needs to be considered. The BFSI sector handles sensitive and confidential information of its customers, such as financial transactions, personal details, and credit scores. Therefore, ensuring data security is crucial to maintain customer trust and protecting them from potential threats.

But why is data security of utmost importance for the BFSI sector?

BFSI institutions hold valuable data, making them a prime target for cybercriminals. Data breaches can lead to identity theft, financial fraud and reputational damage. This is why they must comply with various regulations, such as the Payment Card Industry Data Security Standard (PCI DSS) and the General Data Protection Regulation (GDPR). Non-compliance can result in hefty fines and legal actions. If this is not met and cyberattacks are countered then they compromise financial assets, leading to monetary losses for both the institution and its customers. The BFSI sector is highly competitive and maintaining data security can be a competitive advantage. Customers are more likely to trust institutions that prioritize data security. Data breaches can erode customer trust, leading to reputational damage and loss of business.

To stay immune to the threats, its necessary to know some common security threats:

  • Phishing attacks
  • Ransomware attacks
  • Insider threats
  • DDoS attacks
  • Social engineering attacks
  • Third-party risks

To fight these cyberattack methods the individual players in the sector need to take the necessary measures. By following these measures, the BFSI sector can secure its data and protect against cyber threats. It is important to stay vigilant and proactive in order to ensure the safety and security of sensitive financial data.

  • Implement strong access controls: Limit access to sensitive data only to those who need it. Use multi-factor authentication, strong passwords, and other security protocols to ensure that only authorized personnel can access data.
  • Encrypt data: Use encryption to protect data both in transit and at rest. This will make it more difficult for cybercriminals to steal data if they manage to gain access.
  • Monitor and detect: Monitor the network and systems for suspicious activity and detect potential threats early to prevent data breaches. Implement intrusion detection and prevention systems to identify and block unauthorized access.
  • Implement cybersecurity policies and procedures: Develop and implement cybersecurity policies and procedures to ensure that all employees understand their roles and responsibilities in maintaining data security.
  • Regularly test and update systems: Regularly test and update systems to ensure that they are secure and up to date with the latest security patches and updates.
  • Conduct employee training and awareness programs: Conduct regular training and awareness programs to educate employees on how to identify and prevent cybersecurity threats.
  • Have a disaster recovery plan: Develop a disaster recovery plan that includes a backup and recovery strategy in case of a data breach or other security incident.

Failure to comply with data security can lead to severe consequences for the BFSI sector. Legal penalties are levied when BFSI organizations fail to comply with data security regulations. These penalties can be significant and may result in monetary losses for the organization. They suffer from a loss of reputation. Legal penalties can result in financial losses for BFSI organizations. Apart from legal fees, losses can arise from regulatory fines, customer compensation and reputational damage. Data breaches and security incidents can damage the reputation of BFSI organizations, eroding customer trust and confidence. A tarnished reputation can lead to reduced business opportunities and revenue losses. Security incidents can disrupt the operations of BFSI organizations, causing significant downtime and loss of productivity. This can lead to delays in customer service, impacting customer satisfaction and loyalty. Also, non-compliance with data security can increase the vulnerability of BFSI organizations to cyberattacks. This can lead to data breaches and other security incidents, resulting in the consequences outlined above.

These aspects of data and security in the BFSI sector prove that trust is an exceptional factor for customers. Overall, compliance with data security regulations is essential for the BFSI sector to protect sensitive customer data, maintain trust and confidence, and avoid the severe consequences of non-compliance.


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