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Oracle Cloud Infrastructure Now Coupled with ServiceNow’s IT Operations


ServiceNow, the leading digital workflow company that makes work, work better for people, now supports Oracle Cloud Infrastructure (OCI). Now, enterprise customers will be able to access and manage OCI resources via their existing ServiceNow Service portal and the ServiceNow IT Operations Management (ITOM) Visibility application, that gives them a single dashboard to manage their public cloud resources from Oracle and other major cloud providers.

Oracle Cloud continues to expand its comprehensive cloud portfolio, which includes 29 Oracle Cloud regions, Oracle Government Cloud, and seven global Oracle-Microsoft Azure Interconnect regions and the most complete support for hybrid cloud strategies. With this integration, enterprise customers now have the ability to discover and manage OCI IaaS, PaaS, and CaaS resources using ITOM Visibility as they would use for other cloud resources.

ServiceNow and Oracle are announcing the integration of ITOM Visibility with OCI so that customers can assess inventory and analyze usage of cloud resources within their OCI tenancy. All Oracle Cloud discoverable cloud resources are extracted and stored in the ServiceNow Configuration Management Database (CMDB) repository, which can then be used to monitor availability of those resources for IT services, operations, and support level management. Additionally, combining CMDB content with ServiceNow’s AIOps solution enables customers to monitor workloads deployed in OCI and provide service context with the tag based service mapping.

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