3 in 10 Financial Services and Insurance Businesses Face IT Outages At Least Once a Week: New Relic Study Finds New Relic announced the findings of its State of Observability…
Tag:
Customer Experience
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Acquisition deepens company’s commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities Zendesk today announced it has signed a definitive agreement to…
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The accelerated adoption of Artificial Intelligence (AI) and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from…
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LTIMindtree has announced a strategic collaboration with Microsoft to introduce cutting-edge, AI Powered Employee Engagement Applications. This collaboration marks a significant leap forward in delivering enhanced employee and customer experiences.…
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Merchants Prioritize Customer Experience Over Effective Fraud Prevention Despite Significant Concern for AI-Enabled Fraud Attacks in Digital Transactions The rapid growth in e-commerce transactions has brought a concerning uptick of…
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Zendesk today announced no-code tools to help businesses bring custom data into its platform and create differentiated customer experiences (CX). Admins can now leverage the new custom objects in integrated…
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Max Life Insurance Company has announced a major revamp of its WhatsApp chatbot, ‘Mili’ to offer customers a highly interactive and real time servicing. The chatbot offers multilingual support and…
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Also read the First Part of the Interview In the two-part interview with Binod Roy, CTO – Technology & Innovation of Wonder Home Finance, shares his views on technological advancements,…