Customer Experience

NTT has released the 2021 edition of the Global Customer Experience Benchmarking Report (GCXBR), its highly influential annual survey assessing the global state of play for CX. Now in its…

Tata Tele Business Services (TTBS) has introduced industry’s first ‘Customer Experience Platform (CEP)’ enabling a complete digital experience for their enterprise customers and partners. CEP is an innovative medium to…

To help marketers execute campaigns that generate highly qualified sales opportunities and accelerate deal cycles, Oracle has announced Oracle Fusion Marketing. Part of Oracle Advertising and CX, Fusion Marketing enables…

Investments in technologies focused on the customer are rapidly becoming a top priority for customer service and support (CSS) leaders, according to Gartner, Inc. In a survey of 89 service…

Locobuzz has announced their web service migration to Microsoft Azure. With this migration, Locobuzz aims to improve scalability, security and overall performance of their CX platform. Locobuzz currently helps 125+…

The pandemic taught companies of all sizes that customer responsiveness is critical not only for business success but first and foremost for survival. In the past year, organizations had to…

Businesses are missing out on a significant opportunity to fix internal processes and address the root causes of customer experience (UX) issues in the wake of the pandemic, research from…

World’s leading jewelry brand uses IBM Sterling Order Management to revamp its customer experience Pandora, a company dedicated to the design, manufacture and marketing of hand-finished jewelry, transforms and scales…