Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner. Twenty-one percent plan…
Tag:
Customer Service
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For more than a century, Rogers & Hollands has delivered unparalleled customer service to customers during their most special life moments. The family-owned and operated business has grown from one…
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More than half of customer service agents say they botch how they record customer requests during service calls — with nearly 40% admitting they regularly fail to understand their customers’…
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Despite heavy investments in digital channels and capabilities, customer service and support leaders are still clinging to five main myths about what customers want and how they behave today, according…