According to Zendesk’s CX Accelerator report, ‘exceptional’ is what businesses must strive for when it comes to meeting customer expectations. However, just 17% of Indian businesses are qualified as ‘CX…
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CX
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Zendesk, a customer experience (cx) specialist, has announced it has entered into a definitive agreement to be acquired by an investor group led by global investment firms Permira and Hellman…
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A new study from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals the strategies of organizations setting the standard for…
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Asia Pacific businesses are set to outstrip other global regions in customer experience investment in 2022 in response to a pandemic-induced surge in new digital consumers and online behaviors. However,…
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Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services & solutions, today announced a collaboration with Yellow.ai, the world’s leading next-gen total experience (TX) automation platform…
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Consumers to Businesses: Your Customer Service is Trying Too Hard, and Not Where it Matters
by CIO AXISGenesys, a global cloud leader in customer experience orchestration, has announced the “State of Customer Experience” report, which examines consumer preferences and how businesses are approaching customer experience (CX). First…
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According to new research released by Zendesk, in partnership with Enterprise Strategy Group (ESG), companies in Asia Pacific (APAC) that have continued to invest in their customer experience (CX) over…
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Customer experience (CX) technology sets a new baseline but still struggles to satisfy many
by CIO AXISNTT has released the 2021 edition of the Global Customer Experience Benchmarking Report (GCXBR), its highly influential annual survey assessing the global state of play for CX. Now in its…