Zendesk

Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 89% of…

At its Relate global conference, Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock,…

At its Relate global conference, Zendesk announced the world’s most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies…

Leading CX innovator to deliver industry’s most advanced AI agents and only complete CX platform for the AI-first era Zendesk announced that it will acquire Ultimate, an industry-leading provider of…

Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions…

Zendesk released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with…

Acquisition deepens company’s commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities Zendesk today announced it has signed a definitive agreement to…

The accelerated adoption of Artificial Intelligence (AI) and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from…