Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies…
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Powerful voice AI, omnichannel AI agents, and next generation agent copilot offerings boost human and AI collaboration across workflows, solving major customer service challenges in India Today, Zendesk introduced a…
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Zendesk today announced the introduction of Outcome-Based Pricing for AI agents, a significant shift that reflects the transformative impact of AI on customer service. This new pricing model, the first…
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Expanded partnership with Meta helps businesses enhance outbound communication strategies for customer experience (CX) natively in Zendesk Zendesk announced the launch of Relay, a new app that offers proactive messaging…
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Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 89% of…
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Zendesk Collaborates with Anthropic and AWS to Help Businesses Deliver Exceptional AI-powered Customer Experiences
by CioAxisAt its Relate global conference, Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock,…
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At its Relate global conference, Zendesk announced the world’s most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies…
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Leading CX innovator to deliver industry’s most advanced AI agents and only complete CX platform for the AI-first era Zendesk announced that it will acquire Ultimate, an industry-leading provider of…