Building on the momentum of the recently launched Zendesk Resolution Platform, a complete AI-first solution that integrates automation, intelligence, and human context to resolve issues faster, Zendesk is advancing its…
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Zendesk
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Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure,…
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Zendesk announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for service by the largest AI service…
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Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk announced that it has signed a definitive agreement to acquire Local Measure, a leading provider…
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Zendesk today announced the appointment of technology industry veteran and customer experience specialist Mitch Young to the Asia Pacific leadership position, effective immediately. In this role he will be responsible…
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AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions…
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Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies…
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Powerful voice AI, omnichannel AI agents, and next generation agent copilot offerings boost human and AI collaboration across workflows, solving major customer service challenges in India Today, Zendesk introduced a…