New integrations bring Zendesk’s AI-driven support directly into Microsoft 365, driving efficiency, security, and control for IT, HR, and Finance teams Zendesk has deepened its long-standing collaboration with Microsoft to…
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Zendesk
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Zendesk has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes the recognition underscores its innovation, scale, and ability to deliver measurable…
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New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights – delivering outcomes businesses and customers want Zendesk today announced major breakthroughs in…
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Building on the momentum of the recently launched Zendesk Resolution Platform, a complete AI-first solution that integrates automation, intelligence, and human context to resolve issues faster, Zendesk is advancing its…
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Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure,…
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Zendesk announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for service by the largest AI service…
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Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk announced that it has signed a definitive agreement to acquire Local Measure, a leading provider…
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Zendesk today announced the appointment of technology industry veteran and customer experience specialist Mitch Young to the Asia Pacific leadership position, effective immediately. In this role he will be responsible…