Leading CX innovator to deliver industry’s most advanced AI agents and only complete CX platform for the AI-first era Zendesk announced that it will acquire Ultimate, an industry-leading provider of…
Zendesk
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Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions…
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Zendesk released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with…
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Acquisition deepens company’s commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities Zendesk today announced it has signed a definitive agreement to…
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The accelerated adoption of Artificial Intelligence (AI) and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from…
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Zendesk today announced no-code tools to help businesses bring custom data into its platform and create differentiated customer experiences (CX). Admins can now leverage the new custom objects in integrated…
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Zendesk announced market-leading customer experience (CX) generative AI advancements that allow companies to realize immediate business value through improved customer satisfaction, reduced costs and increased customer loyalty. 1. Zendesk…
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Zendesk has announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads.…