Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk announced that it has signed a definitive agreement to acquire Local Measure, a leading provider…
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Zendesk
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Zendesk today announced the appointment of technology industry veteran and customer experience specialist Mitch Young to the Asia Pacific leadership position, effective immediately. In this role he will be responsible…
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AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions…
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Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies…
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Powerful voice AI, omnichannel AI agents, and next generation agent copilot offerings boost human and AI collaboration across workflows, solving major customer service challenges in India Today, Zendesk introduced a…
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Zendesk today announced the introduction of Outcome-Based Pricing for AI agents, a significant shift that reflects the transformative impact of AI on customer service. This new pricing model, the first…
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Expanded partnership with Meta helps businesses enhance outbound communication strategies for customer experience (CX) natively in Zendesk Zendesk announced the launch of Relay, a new app that offers proactive messaging…
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Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 89% of…