Zendesk

Powerful voice AI, omnichannel AI agents, and next generation agent copilot offerings boost human and AI collaboration across workflows, solving major customer service challenges in India Today, Zendesk introduced a…

Zendesk today announced the introduction of Outcome-Based Pricing for AI agents, a significant shift that reflects the transformative impact of AI on customer service. This new pricing model, the first…

Expanded partnership with Meta helps businesses enhance outbound communication strategies for customer experience (CX) natively in Zendesk Zendesk announced the launch of Relay, a new app that offers proactive messaging…

Zendesk released its Future of AI-powered CX report, forecasting a radical overhaul of the customer experience industry. In the next three years, a complete revamp is anticipated, with 89% of…

At its Relate global conference, Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock,…

At its Relate global conference, Zendesk announced the world’s most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies…

Leading CX innovator to deliver industry’s most advanced AI agents and only complete CX platform for the AI-first era Zendesk announced that it will acquire Ultimate, an industry-leading provider of…

Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions…