The acquisition combines Genpact’s deep process, domain, and digital expertise with Rightpoint’s ability to create impactful experiences.
Genpact has acquired Chicago-based Rightpoint for an undisclosed amount.
The deal is designed to bring experience and process innovation together to help clients drive end-to-end digital transformation and win in the growing experience economy, a statement said.
Rightpoint’s co-founder Ross Freedman will continue as CEO of this business.
“To compete in a digital-first world, drive better outcomes, and unlock new business models, businesses must be able to drive transformation throughout an organization – from customer experience through to operational processes,” said ‘Tiger’ Tyagarajan, president and CEO, Genpact.
“In the next two years, the fusion of experience innovation and process innovation will become ‘table-stakes’ as organizations look to reposition themselves in the market. I am very excited to have Ross and the very talented Rightpoint team join Genpact as we together help transform our clients’ businesses in this experience economy.”
This acquisition combines Genpact’s deep process, domain, and digital expertise with Rightpoint’s proven ability to create impactful experiences – for both customers and employees. Genpact’s global reach and client base will help fuel Rightpoint’s continued expansion, as it focuses on growth, which will also include expanding core offerings.
Rightpoint was founded in 2007 and has made a name for itself as a leading authority on customer experience.