Zoho announced the implementation of new agentic AI features, embedded across three major product categories, which empower customer growth, save time on routine tasks, and allow users to focus on…
Tag:
Customer Experience
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Oracle has announced new role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders unlock new revenue opportunities. The AI agents are embedded across marketing, sales, and service…
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DPI-Enhanced Observability Generates Insights that Deliver Exceptional Customer Experiences NETSCOUT SYSTEMS today announced its solutions to support cable providers and multiple service operators (MSOs) in improving their ability to deliver…
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Vodafone Idea Limited (Vi) and Tata Consultancy Services (TCS) have entered into a five-year strategic engagement to modernize Vi’s business support system (BSS) with an AI-powered, next-generation customer experience platform.…
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Tecnotree announced the successful delivery of a future-proof, fully integrated BSS ecosystem for Emtel, marking a significant leap in customer engagement, sales, and service delivery. The transformation covers Customer Lifecycle…
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While brands tout AI-driven efficiency gains in customer experience (CX), a gap remains between internal success metrics and the often underwhelming service customers encounter. Verizon’s CX Annual Insights Report finds…
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Salesforce successfully hosted the second edition of its Great India Sales, Marketing & Service Virtual Summit, drawing over 14,000 attendees and more than 56,800 registrations. Centred around the theme “Intelligent…
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CaratLane, the omnichannel jewellery brand and a subsidiary of Titan Company Limited, announced a strategic partnership with MoEngage. This collaboration will empower CaratLane to enhance its customer experience with scaled…