Zendesk announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for service by the largest AI service…
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Customer Experience
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Genesys announced a suite of Genesys Cloud AI capabilities designed to empower supervisors. These innovations help organisations navigate the future of work both within and beyond the contact centre. As…
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Salesforce announced its partnership with Ather Energy Limited, one of India’s electric two-wheeler (E2W) manufacturers, to strengthen and expand dealership operations and elevate customer experiences. This strategic collaboration with Salesforce…
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Salesforce announced a strategic collaboration with Tata Play, India’s leading Direct-to-Home and content distribution Company, to accelerate relevant and customized experiences to its user base nationwide. This collaboration marks a…
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AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions…
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Freshworks announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and employee experiences (EX), Freddy AI Agent…
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Honeywell announced the introduction of three new handheld computers designed to optimize workflows and empower workers in demanding settings like the warehouse and retail floor. The mobile computers – CT37,…
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Bajaj Allianz Life Insurance, one of India’s largest private insurers, has partnered with MoEngage to improve contextual and timely customer interactions and enhance the overall customer experience (CX) across digital…