Salesforce announced the expansion of its collaboration with Air India with the adoption of Salesforce Agentforce. As part of its ongoing digital transformation, Air India is among the first airlines…
Tag:
Customer Experience
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Consistent Infosystems has revamped its service center in Nehru Place, New Delhi. The upgraded facility is designed to provide a superior customer experience with faster turnaround times, enhanced technical support,…
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Zendesk announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for service by the largest AI service…
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Genesys announced a suite of Genesys Cloud AI capabilities designed to empower supervisors. These innovations help organisations navigate the future of work both within and beyond the contact centre. As…
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Salesforce announced its partnership with Ather Energy Limited, one of India’s electric two-wheeler (E2W) manufacturers, to strengthen and expand dealership operations and elevate customer experiences. This strategic collaboration with Salesforce…
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Salesforce announced a strategic collaboration with Tata Play, India’s leading Direct-to-Home and content distribution Company, to accelerate relevant and customized experiences to its user base nationwide. This collaboration marks a…
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AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions…
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Freshworks announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and employee experiences (EX), Freddy AI Agent…