GTPL Hathway unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities. The upgraded bot is designed to automate customer support, enable self-service, and provide after-sales service…
Customer Experience
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LTIMindtree announced Composable Storefront Quick Launch, a cohesive solution for composable storefront, to enable retailers to translate their expectations into elevated customer experiences with e-commerce components that suit their demands.…
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Bajaj Allianz Life Enhances Customer Experience by Simplifying Premium Payments with Digital Transactions on WhatsApp
by CioAxisBajaj Allianz Life Insurance, one of India’s leading private life insurers, introduced premium payment options on WhatsApp through a partnership with Meta. Connecting millions of Indian consumers, WhatsApp stands out…
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eTrade, India’s leading e-commerce aggregator has been empowering its seller partners through AI-powered logistics and supply chain solutions. The company capitalises on various technology-enabled supply chain solutions that enable its…
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Hitachi Vantara Invests Over $200,000 in Product Showcase Program for India Partners to Deliver Onsite Customer Experiences To support partners in their commercial acceleration, Hitachi Vantara announced the launch of…
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Verint announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center. Verint…
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Ozonetel Launches AI-led Solution Suite, Built Exclusively for Digital-first Customer Experience
by CioAxisOzonetel announced the launch of an AI-led solution suite, designed exclusively for digital-first customer experience. The digital suite leverages GenAI capabilities and LLMs (Large Language Models) purpose-built and fine-tuned for…
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Coforge, launched a Gen AI-based autonomous self-service solution called Coforge Orion. The solution harnesses the power of generative AI and orchestrates a seamless customer experience. This sophisticated platform automates both…