Designed to help businesses more quickly set up a voice agent with IntelePeer and enable more seamless hand-offs to live agents IBM Watson Assistant now includes additional AI and automation…
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Industry
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Movius, a leader in secure, mobile unified communications, has acquired Intentico, a technology firm that specialises in artificial intelligence-based cognitive customer experiences (CX). Movius can give organisations new ways to…
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An industry-leading integrator of digital networks, STL has named Paul Atkinson as the Chief Executive Officer for its Optical Networking Business. Paul’s appointment is in line with the widened portfolio…
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Startek’s Digital-First CX Engagement Recognized by IAOP for Excellence in Strategic Partnerships
by CIO AXISStartek, a global provider of customer experience management solutions, has been recognized by IAOP, the International Association of Global Outsourcing Professionals, for Excellence in Strategic Partnerships. This recognition is being…
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Freshworks is recognized for its completeness of vision and for its ability to execute. Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, was named…
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The partnership will assist government agencies with digitalization & provide a better experience for their customers and employees. Vital Edge Solutions, a specialist in systems integration for government and commercial…
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Darktrace, a leading cyber security AI company has joined the Microsoft Intelligent Security Association (MISA). The Microsoft Intelligent Security Association is an ecosystem of independent software vendors and Managed Security…
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This partnership will allow businesses of all sizes to benefit from protection in data centre and cloud settings through a single point of contact, resulting in lower operating expenses (OPEX)…