ZEPIC announced three groundbreaking product launches that will redefine the way businesses engage with their customers and optimise marketing efforts. Introducing Zenie, ZEPIC’s revolutionary AI engine; Team Inbox, a unified conversation interface for managing customer conversations; and a cardless free 14-day trial, giving every marketer in the world an opportunity to explore ZEPIC with no upfront commitment.
Zenie: The future of AI-driven marketing automation
At the forefront of these innovations is Zenie, ZEPIC’s AI engine, which is now available across all ZEPIC accounts. Zenie uses large language models (LLM) and advanced natural language processing to assist users throughout the product in getting work done in record time. Unlike industry trends of AI Co-pilots and Agents that work on named and siloed use cases, Zenie is singular and ubiquitous across the ZEPIC platform, assisting across modules and capabilities, from user onboarding and data unification to campaign execution and analytics. Zenie transforms ZEPIC into an intelligent assistant for marketers, operations teams, and customer service agents alike.
“Zenie isn’t just another AI Copilot,” said Naveen Venkatesan, Co-CEO & Product Head at ZEPIC. “Zenie is an ever-present, intelligent sidekick that continuously learns and adapts to provide the best outcomes for our users. Zenie helps from every nook and cranny of our platform, from organising and unifying data to creating and running hyper-personalised campaigns in 20 minutes flat. We’re giving businesses the power to automate smarter, respond faster, and execute more effectively, with the confidence that guardrails are in place to ensure consistency and quality.
“We are always looking to create more tailored, seamless experiences for our customers in each of our interactions across business units. We’ve been using ZEPIC to unlock a 360-degree view of our Ecommerce and Telco customers and we are excited now with the upcoming Zenie AI launch,” said Rajnesh Prasad, Regional Chief Marketing Officer at Vodafone Fiji. “We look forward to delivering personalised customer engagements and fostering stronger connections at scale and also offer the same personalisation capabilities to our B2B customers for their customers!”
“In today’s fast-paced travel industry, the ability to create meaningful, personalised and impactful interactions is a necessity at every step of the journey,” said Srishti Narayan, Chief Marketing Officer at Tourism Fiji. “We’ve recently started using ZEPIC to identify patterns among our website visitors and now with Zenie AI we look forward to unlocking and personalising this data to help us create more meaningful customer engagements.
Team Inbox: Streamlining WhatsApp customer service
In addition to Zenie, ZEPIC is introducing Team Inbox, an all-new feature allowing businesses to manage and respond to customer inquiries from multiple channels in a consolidated interface. With Team Inbox, customer-facing teams—including operations—can collaborate to resolve service requests efficiently. This release has Team Inbox supporting WhatsApp replies to promotional messages and other WhatsApp messages including transactional notifications.
Cardless 14-Day free trial: Experience ZEPIC risk-free
To make ZEPIC accessible to every marketer, ZEPIC now offers a 14-day free trial, allowing users to explore the platform’s full capabilities without needing a credit card. This trial empowers businesses of all sizes to experience ZEPIC’s full suite of AI-powered features, its user-friendly interface, and superior customer engagement tools risk-free.