Home Just In ServiceNow Acquires AI Chatbots Startup Passage AI

ServiceNow Acquires AI Chatbots Startup Passage AI


ServiceNow has signed an agreement to acquire Passage AI, a conversational AI platform company. The acquisition will advance ServiceNow’s deep learning AI capabilities and will accelerate its vision of supporting all major languages across the company’s Now Platform and products, including ServiceNow Virtual Agent, Service Portal, Workspaces and emerging interfaces.

“Building deep learning, conversational AI capabilities into the Now Platform will enable a work request initiated in German or a customer inquiry initiated in Japanese to be solved by Virtual Agent,” said Debu Chatterjee, senior director of AI Engineering at ServiceNow.

Passage AI’s conversational AI platform is built on deep learning models that can be trained to understand text in all major languages.

Passage AI was founded in 2016 by CEO Ravi N. Raj, CTO Madhu Mathihalli and CTO Mitul Tiwari.
Financial terms of the deal were not disclosed. Passage AI’s customers include automaker Ford Motor, Mastercard and Accenture.

Last week, ServiceNow had acquired Israeli startup Loom Systems.

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