CRM

New research released by Forrester Consulting, and commissioned by Salesforce, surveyed nearly 800 executives and nearly 1,500 CRM users across 15 countries to understand the trends driving CRM technology success…

Zoho Corporation has announced Canvas for Zoho CRM, a one-of-a-kind design studio for CRM personalization. Canvas enables businesses to create their own CRM interfaces that are better suited to the…

Salesforce has completed its acquisition of chat client Slack Technologies for $27.7 billion. Slack is a rival of Microsoft Teams. It is Salesforce’s biggest purchase ever, and one of the…

The changes, brought about to support remote work during COVID-19 as well as integration of social software as an embedded capability in other applications and platforms are driving the market…

Zendesk has announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging channels on web, social, and mobile. A key enabler of these capabilities…

Zendesk has announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As…

Synergy Research Group’s detailed review of enterprise IT markets over the last ten years shows that annual SaaS revenues now exceed $100 billion, having grown by an average 39% per…