Customer Engagement

BajajCapital, and WebEngage, a full-stack retention operating system entered into a strategic partnership, in a bid to revolutionise its approach to customer engagement. This collaboration marks BajajCapital’s commitment to prioritising…

Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, has created a unique Whatsapp for Business Solution for Ramco Cements. The incorporation of WhatsApp…

By 2030, 67% of customer engagement will be handled by smart machines. Technology will be the major driver behind the reimagined customer experience (CX), and that brands must rethink their…

Fifty four percent of Indian consumers prefer dealing with human beings over digital channels to solve customer services issues, according to new research from Accenture. The report also found that…