Ozonetel announced the launch of an AI-led solution suite, designed exclusively for digital-first customer experience. The digital suite leverages GenAI capabilities and LLMs (Large Language Models) purpose-built and fine-tuned for…
Tag:
Customer Experience
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Coforge, launched a Gen AI-based autonomous self-service solution called Coforge Orion. The solution harnesses the power of generative AI and orchestrates a seamless customer experience. This sophisticated platform automates both…
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57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption: Adobe Study In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global…
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With 20+ innovative AI features, SurveySparrow sets a new standard in enhancing customer experience. In the age of AI and automation, SurveySparrow, the leading experience management platform, takes the lead…
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Supported by WNS, Everest Group has launched a report titled ‘GenAI in CXM: Assessing Enterprise Readiness for this Disruptive Transformation.’ To gauge enterprise readiness to implement GenAI within CXM operations,…
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HDFC ERGO General Insurance, India’s leading private sector general insurance company, elevates customer experience through a significant upgrade to its Here app, a unique insurance-led ecosystem. India has one of…
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Genesys announced it has entered into an agreement to acquire Radarr Technologies. By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud platform,…
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Zendesk released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with…