Supported by WNS, Everest Group has launched a report titled ‘GenAI in CXM: Assessing Enterprise Readiness for this Disruptive Transformation.’ To gauge enterprise readiness to implement GenAI within CXM operations,…
Customer Experience
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HDFC ERGO General Insurance, India’s leading private sector general insurance company, elevates customer experience through a significant upgrade to its Here app, a unique insurance-led ecosystem. India has one of…
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Genesys announced it has entered into an agreement to acquire Radarr Technologies. By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud platform,…
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Zendesk released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. Indian businesses are realising the potential of generative AI with…
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3 in 10 Financial Services and Insurance Businesses Face IT Outages At Least Once a Week: New Relic Study Finds New Relic announced the findings of its State of Observability…
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Acquisition deepens company’s commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities Zendesk today announced it has signed a definitive agreement to…
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The accelerated adoption of Artificial Intelligence (AI) and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from…
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LTIMindtree has announced a strategic collaboration with Microsoft to introduce cutting-edge, AI Powered Employee Engagement Applications. This collaboration marks a significant leap forward in delivering enhanced employee and customer experiences.…