Firstsource Solutions Limited has partnered with Sanas, provider of the world’s first real-time speech understanding platform, to enable next-level customer conversations powered by AI. Aligned with Firstsource’s UnBPOᵀ philosophy, the…
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Customer Experience
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Nextiva announced the launch of a 35,000-square-foot innovation hub in Bengaluru, reinforcing India’s role as a core engine of the company’s global product and technology strategy. The new facility, Nextiva’s…
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Genesys unveiled its state-of-the-art Executive Briefing Centre (EBC) in Chennai, underscoring its ongoing expansion and commitment to India. The newly established experiential facility offers businesses an immersive look at how…
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Salesforce announced the expansion of its collaboration with Air India with the adoption of Salesforce Agentforce. As part of its ongoing digital transformation, Air India is among the first airlines…
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Consistent Infosystems has revamped its service center in Nehru Place, New Delhi. The upgraded facility is designed to provide a superior customer experience with faster turnaround times, enhanced technical support,…
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Zendesk announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for service by the largest AI service…
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Genesys announced a suite of Genesys Cloud AI capabilities designed to empower supervisors. These innovations help organisations navigate the future of work both within and beyond the contact centre. As…
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Salesforce announced its partnership with Ather Energy Limited, one of India’s electric two-wheeler (E2W) manufacturers, to strengthen and expand dealership operations and elevate customer experiences. This strategic collaboration with Salesforce…