Customer Experience

Freshworks announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and employee experiences (EX), Freddy AI Agent…

Honeywell announced the introduction of three new handheld computers designed to optimize workflows and empower workers in demanding settings like the warehouse and retail floor. The mobile computers – CT37,…

Bajaj Allianz Life Insurance, one of India’s largest private insurers, has partnered with MoEngage to improve contextual and timely customer interactions and enhance the overall customer experience (CX) across digital…

A new research report from Genesys has found that AI is rapidly becoming indispensable for companies aiming to stay competitive in the customer experience (CX) landscape. The report, “Customer experience…

Infosys and ServiceNow announced a strengthened collaboration to transform customer experiences with generative AI‑powered industry solutions, at ServiceNow’s annual customer and partner event Knowledge 2024. The collaboration aims to increase…

Oracle announced new artificial intelligence (AI) capabilities within Oracle Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents accelerate deal cycles. The new AI capabilities will help…

GTPL Hathway unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities. The upgraded bot is designed to automate customer support, enable self-service, and provide after-sales service…

LTIMindtree announced Composable Storefront Quick Launch, a cohesive solution for composable storefront, to enable retailers to translate their expectations into elevated customer experiences with e-commerce components that suit their demands.…