Genesys has announced the release of “The Challenge of Customer-Centric Banking,” a research report conducted by FT Longitude and supported by Genesys. According to the report, financial institutions leading in…
Tag:
Customer Experience
-
-
ClearTouch, a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies, has released the “The State of Customer Experience Function in India”…
-
Salesforce has announced that Vedantu leveraging Salesforce will bring the Vedantu Out of the World (VOW) experience to over 1 million students on Vedantu. The deployment of Salesforce Sales Cloud,…
-
Zendesk, a customer experience (cx) specialist, has announced it has entered into a definitive agreement to be acquired by an investor group led by global investment firms Permira and Hellman…
-
CleverTap, the world’s leading retention cloud, has added to its core leadership team with the appointment of Honey Bajaj as SVP & Global Chief of Consumer Experience. In this position,…
-
By Satish Kumar V, CEO, EverestIMS Technologies Losing credibility is equivalent to losing your standing in the increasingly competitive market, and it will directly impact your business. Therefore, it is…
-
A new study from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals the strategies of organizations setting the standard for…
-
IBM and Acuver Consulting create seamless online and in-store experiences for customers of Marks & Spencer Reliance India
by CIO AXISIBM has announced that it is helping the world renowned U.K retailer Marks & Spencer Reliance India Pvt Ltd (M&S India) modernize its supply chain to drive seamless integration between…