customer experiences

New Relic State of Observability for Retail report shows significant benefit of investing in observability, with 302% ROI reported by retail organizations New Relic published its State of Observability for…

Salesforce announced a strategic collaboration with Monte Carlo to transform Monte Carlo’s customer engagement initiatives across various platforms. This collaboration aims to accelerate Monte Carlo’s transformation from a winter-wear icon…

MoEngage celebrated a significant milestone in its history. In the dynamic and constantly changing world of technology, it marks ten years in business, empowering customer experience, and pioneering brand growth…

At its Relate global conference, Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock,…

Uniphore, the leader in Conversational Automation, has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions. Through Cisco’s SolutionsPlus Program, Cisco’s…

Movius, a leader in secure, mobile unified communications, has acquired Intentico, a technology firm that specialises in artificial intelligence-based cognitive customer experiences (CX). Movius can give organisations new ways to…

In today’s digital-first and distributed landscape, businesses across the globe are facing the constant challenge of keeping up with ever-evolving customer needs. Digital transformation has become top of mind among…

Zendesk has announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging channels on web, social, and mobile. A key enabler of these capabilities…