At its Relate global conference, Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock,…
Tag:
customer experiences
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Uniphore, the leader in Conversational Automation, has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions. Through Cisco’s SolutionsPlus Program, Cisco’s…
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Movius, a leader in secure, mobile unified communications, has acquired Intentico, a technology firm that specialises in artificial intelligence-based cognitive customer experiences (CX). Movius can give organisations new ways to…
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In today’s digital-first and distributed landscape, businesses across the globe are facing the constant challenge of keeping up with ever-evolving customer needs. Digital transformation has become top of mind among…
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Zendesk has announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging channels on web, social, and mobile. A key enabler of these capabilities…