In today’s digital-first and distributed landscape, businesses across the globe are facing the constant challenge of keeping up with ever-evolving customer needs. Digital transformation has become top of mind among…
Tag:
CX
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New research released by Forrester Consulting, and commissioned by Salesforce, surveyed nearly 800 executives and nearly 1,500 CRM users across 15 countries to understand the trends driving CRM technology success…
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Despite the impact of COVID-19 on the global economy, the insurance sector is one of the largest business process optimization technologies investor. In fact, IDC Research estimates that the IT…
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As companies around the world adapt to new forms of remote work and constant uncertainty in 2020, more than three-quarters of medium-sized and enterprise businesses (78%) and almost two-thirds of…
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Companies that have seen a positive revenue growth collect more customer experience (CX) data than nongrowth companies, according to a survey by Gartner. The survey found that nearly 80% of…
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NTT has revealed the findings of its annual Global Customer Experience Benchmarking Report titled “The Connected Customer: Delivering an effortless experience.” According to the research, only 12% of Asia Pacific…
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Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems.…