Genesys announced a suite of Genesys Cloud AI capabilities designed to empower supervisors. These innovations help organisations navigate the future of work both within and beyond the contact centre. As…
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Genesys
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A new research report from Genesys has found that AI is rapidly becoming indispensable for companies aiming to stay competitive in the customer experience (CX) landscape. The report, “Customer experience…
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Genesys announced it has entered into an agreement to acquire Radarr Technologies. By combining the comprehensive public social media capabilities within the Radarr Technologies solution with the all-in-one Genesys Cloud platform,…
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Genesys Moves Experience Measurement Beyond NPS with Actionable Insights and Industry Benchmarking
by CIO AXISGenesys has unveiled its Experience Index methodology: the first people-centric approach based on listening and understanding what really motivates stakeholders to help organisations improve any experience and business performance. As…
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Tata Communications Limited awarded for partner excellence in India Genesys held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners for advancing…
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Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last year. New research from Genesys also reveals…
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A cloud experience orchestration leader and cloud computing company collaborate to reimagine customer engagement in the digital-first era Genesys has announced a new Strategic Collaboration Agreement (SCA) with Amazon Web…
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