Zendesk has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key differentiator for brands to stay competitive and help ensure customers…
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Zendesk
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According to Zendesk’s CX Accelerator report, ‘exceptional’ is what businesses must strive for when it comes to meeting customer expectations. However, just 17% of Indian businesses are qualified as ‘CX…
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Zendesk, a customer experience (cx) specialist, has announced it has entered into a definitive agreement to be acquired by an investor group led by global investment firms Permira and Hellman…
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Today at its flagship conference Relate, Zendesk, Inc. unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced today a new employee experience offering…
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Zendesk and Momentive have entered into a definitive agreement under which Zendesk will acquire Momentive, including its SurveyMonkey platform. The terms of the transaction provide for Momentive stockholders to receive…
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According to new research released by Zendesk, in partnership with Enterprise Strategy Group (ESG), companies in Asia Pacific (APAC) that have continued to invest in their customer experience (CX) over…
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In today’s digital-first and distributed landscape, businesses across the globe are facing the constant challenge of keeping up with ever-evolving customer needs. Digital transformation has become top of mind among…
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The pandemic taught companies of all sizes that customer responsiveness is critical not only for business success but first and foremost for survival. In the past year, organizations had to…