Customer Experience

As companies around the world adapt to new forms of remote work and constant uncertainty in 2020, more than three-quarters of medium-sized and enterprise businesses (78%) and almost two-thirds of…

The Internet of Things (IoT) is having a significant impact on on businesses at a time when their digital capabilities are being put to the test by the COVID-19 pandemic.…

A Gartner poll of roughly 200 business and IT professionals on September 24, 2020 revealed that 24% of respondents’ organizations increased their artificial intelligence (AI) investments and 42% kept them…

70% of customers expect organizations to provide AI interactions that are transparent and fair, according to according to a new report from the Capgemini. Discriminatory bias of AI systems and…

Seventy percent of Indian enterprises that deployed  have achieved measurable results while sixty percent believe that AI will disrupt their business within the next 2-3 years finds a recent study…

Zendesk has announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As…

Adobe, IBM and Red Hat have formed a strategic partnership to accelerate digital transformation and strengthen real-time data security for enterprises. The intent of the alliance is to help companies…

With a view to help companies deliver value to both consumers and themselves, digital transformation agency The Keenfolks has launched a study entitled “Bridge the Digital Gap”, in which 59…