IT Service Management

For decades, IT teams and employees alike have dealt with frustrating productivity drains brought on by ticket-based IT Service Management (ITSM) processes. Designed to handle thousands of requests, these ticket-based…

Freshworks announced a strategic relationship with Unisys to resell Freshworks’ modern IT Service Management (ITSM) solutions, including Freshservice and Device42. This partnership underscores a shared commitment to serving the mid-market…

By R. Arun Prasath, CIO, EverestIMS Technologies Sophisticated IT services are no longer the province of large multinationals alone. They are also within reach of the average enterprise. The SMEs…

A new survey conducted by IDG and commissioned by Freshworks finds, AI becomes mainstream in delivering delightful IT service management. Freshworks Inc., a leading software firm that helps companies delight…

43% of IT professionals are using spreadsheets as one of their resources to track IT assets, according to Ivanti which recently released survey results highlighting the challenges faced by IT…