Salesforce announced findings from its latest State of Service report, revealing that AI is no longer just automating routine tasks; it is transforming how service teams work, grow, and deliver…
Tag:
Salesforce
-
-
As the place where people, data, apps, agents, AI, and workfiows come together, Slack is the only platform equipped with the context and extensibility to deliver productivity at AI speed.…
-
Tata Consultancy Services (TCS) has announced the acquisition of a 100% stake in ListEngage, a leading Salesforce Summit partner based in the United States. ListEngage is a full-stack Salesforce partner…
-
For decades, IT teams and employees alike have dealt with frustrating productivity drains brought on by ticket-based IT Service Management (ITSM) processes. Designed to handle thousands of requests, these ticket-based…
-
As companies accelerate their adoption of AI, they’re facing an explosion of agents across teams, platforms, and vendors. While this surge holds massive potential, it also introduces a new form…
-
The sparkle of diamonds is now being matched by the power of artificial intelligence. Salesforce, has partnered with ORRA Fine Jewellery—one of India’s jewellers with a legacy dating back to…
-
Sanspareils Greenlands (SG) and Salesforce announced a strategic collaboration to digitise SG Cricket’s trade channel sales operations and dealer management system. The unified Salesforce platform will give SG a complete…
-
This quarter, Salesforce AI Research unveiled an enterprise simulation environment to test agents ability to perform in realistic business scenarios, supported the launch of a new benchmarking tool to measure…